top of page

Six AAI airports win big at Airport Service Quality(ASQ) Awards presented by Airports Council Intern

Airports Council International (ACI) presented Airport Service Quality (ASQ) Awards, 2017, to winning airports in a glittering ceremony held recently at Customer Excellence Global Summit at Halifax, Canada.

Six airports of Airports Authority of India(AAI) bagged seven awards in various categories. The winning AAI airports were Lucknow, Indore, Ahmedabad, Chennai, Kolkata and Pune Airports. It was for the first time that so many of AAI airports were among the winners of the coveted award.

AAI Team to Halifax was led by I.N Murthy, Member (Operations), who accepted the award for Pune airport. The awards for the other wining airports were received by respective airport directors.

Based on the results of the survey carried out by the Airports Council International (ACI), (a global non-profit organization of airport operators) on Airport Service Quality (ASQ), Lucknow Airport was rated as the world’s top airport in the category – ‘Best Airport by Size’ among the airports, handling 2 to 5 million passengers per year. Lucknow Airport also bagged the award for “Best Airport by Size and Region” among the airports handling 2-5 million passengers per year in the whole Asia Pacific region.

Indore Airport bagged the award for ‘Best Airport by Region’ among the airports handling under 2 million passengers per year in the Asia-Pacific region. Ahmedabad Airport was rated as the ‘Most Improved Airport’ in the Asia-Pacific region. Indore and Ahmedabad airports were the two first-time winners from India for 2017. While Kolkata and Pune Airports were ranked third in the world in the category – ‘Best Airport by Size’ among the airports handling 5-15 million passengers per year, Chennai Airport was adjudged the third best in the world in the category - ‘Best Airport by Size’ among airports handling 15-25 million passengers per year.

Airport Service Quality (ASQ) is the world-renowned and globally established benchmarking programme that measures passengers’ satisfaction while travelling through an airport. ACI, a global non-profit organization and an independent agency of airport operators, carries out international benchmarking of airports through its participative program known as Airport Service Quality (ASQ) Survey, which covers 34 key service areas covering eight major categories, such as access, check-in, security, airport facilities, food and beverage, retail and more. ACI-ASQ survey is carried out at around 315 airports across Africa, North America, Latin America and Caribbean, Europe, the Middle East and the Asia-Pacific. The ASQ survey results are also monitored by Airports Economic Regulatory Authority of India, NITI Aayog and the Ministry of Civil Aviation.

The AAI is committed towards improving passenger conveniences and offering world-class services at its airports.

bottom of page