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Hospitality Exemplified: An Interview with Davinder Juj, General Manager, Eros Hotel, Nehru Place, N

In an exclusive dialogue with Today’s Traveller, Davinder Juj, General Manager, Eros Hotel, Nehru Place, New Delhi, shared insights on the market position and future strategies of the iconic hotel

From being a haute luxury destination to being an emblem of quintessential Indian hospitality, Eros Hotel in the Indian national capital is immensely popular amongst the business and leisure guests alike. Equipped with world-class amenities along with a highly trained and professional staff, it is positioned as the market leader in the hospitality industry.

What defines the USPs of your hotel? Backed bya legacy of over 20 years, Eros Hotel, Nehru Place, New Delhi stands as a true icon of Indian Hospitality. Inspired by the British Architecture, the Hotel offers hi-tech 216 guest rooms and suites with a banqueting space of 20,000 sq. ft., capable of accommodating up to 1,200 guests. We thriveon our consistent approach of exceeding the guests’ expectations. The strategic location in the South Delhi business district with close proximity to major corporate hubs and tourist attractions makes us a preferred destination. A range of unique shopping, dining and entertainment choices in and around the hotel helps us stand apart from our competitors. We offer a host of diverse and fascinating culinary experiences. Blooms - our 24 hour multi-cuisine restaurant celebrates diverse and delectable Mediterranean, Continental, Thai, European and Asian cuisines. Empress of China offersdistinct and contrasting flavours of the famed Chinese provinces namely - Szechuan, Yunnan and Hunan. Our Indian speciality restaurant - Singh Sahib offersthe trulytasteful Punjabi dishes. Some of our prominent USP’s include - biggest pool in South Delhi with a mesmerizing lawn surrounding it; a rooftop terrace garden; Chinese restaurant with a private dining room attached to a beautiful open garden along with a lounge and bar. Another attraction is a 9-hole Putting Green, specially designed for golf-lovers to practice their golf swings amidst the natural beauty. What is the corporate positioning of the hotel? We cater to the requirements of both Business and Leisure segments due to our proximity to the business districts inDelhi, NCR and major tourist attractions such as Lotus Temple, Akshardham, ISKCON Temple, QutubMinar,etc.Also, prominent shopping hubs such as Select City Walk Mall, Saket and famous local markets in South Extention, Greater Kailash, Lajpat Nagar are only a short distance away. We have one of the largest banqueting space in the vicinity topped with the finest business facilities. Equipped with the latest technology and equipment along with a stunning terrace garden ideal for small corporate gatherings, we cater to our business clientele requirements.With 216 rooms, we also bundle packages for corporate events. Our large pre-function area, a separate entrance for banquets and a sizeable room inventory makes Eros Hotel a very compelling product for corporate clients. Spread across 20,000 sq. ft. area, Eros Hotel can host up to 2,000 guests. ROYAL – our biggest ballroom has a capacity to host up to 850 guests while four other small indoor banquets are best for small gatherings. We also facilitate an outdoor space to host events for up to 1,000 guests. Our open terrace is idyllic for small gatherings. While our specially trained team caters to all kinds of needs, specially designed menus and varied food offerings satiate your food cravings. What are the special facilities for corporate guests? The sense of belonging that guests and clients have for the Eros brandis powered by our enduring presence,firm belief in Indian hospitality along with a highly professional and dedicated staff, which give us a huge advantage over our competitors. Keeping in mind the guests’ expectations, the hotel promises to deliver a heartfelt hospitality experience toearn their trust and loyalty. Three signature restaurants, a bakery, a tea lounge, advanced fitness centre, outdoor swimming pool, shopping arcade within the hotel and melodious music by the hotel’s pianist every evening promise a fulfilling experience. Currently, we are upgrading our engineering and laundry facilities to enhance the service level of the hotel,while the upgrades to back end services include improved in-room services such as high speed internet facilities, international TV channels, etc. With our new Executive Chef, we have introduced new food menus in ourspeciality restaurants for an enhanced culinary experience.

How do you maintain Work-Life balance? “I LOVE WHAT I DO” and believe in dedicating equal time to work and home. When I am at either of the places, I ensure that I live in the “NOW” moment. Living in present and enjoying what I do gives me a lot of satisfaction.My relationship and understanding with my team, along with proper work delegation and empowering the colleagues help me to be in control at work while the affection and care at home rejuvenate me to a great extent. Spending quality time at home early in the morning and a fruitful day at work keep me going and help me do justice to both the fronts of life.

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