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Collinson Sets New Airport Lounge Standards

In an effort to boost traveller confidence and drive a safe and effective recovery for the travel sector post-COVID-19, Collinson, a global player in travel experience and loyalty introduced a trio of airport lounge initiatives. Collinson’s new set of global health and safety standards for airport lounges in the Priority Pass network will further protect travellers against the continued threat of the coronavirus. It has launched new digital innovation to enable order-to-table F&B service and touch-free airport lounge entrance.

Andy Besant, Director of Travel Experiences at Collinson, said, “COVID-19 has radically altered what travellers need and expect from the airport journey. As a global leader in airport lounges and the travel journey, and operator of Priority Pass as well as our own airport lounges under The Club and Club Aspire brands, we are dedicated to developing new initiatives that ensure travellers feel safe and comfortable at the airport.”

The standards will be implemented in all Collinson-owned lounges and recommended for use in all partner lounges across the Collinson airport lounge network, which comprises over 1,200 airport lounges in the programmes Priority Pass, LoungeKey and Lounge Pass.

Contactless Digital Innovation

Collinson is partnering with Grab, the airport e-commerce platform and marketplace for contactless order and pay at airport restaurants, to launch a new pilot solution that will enable airport lounges to introduce a digital food and beverage (F&B) ordering solution which enables travellers to use their own smartphone or tablet to place their order for F&B.

Contact-free entry is now possible at Collinson lounges, removing the need for members to touch the device to process their transaction. Those using a digital membership card in the Priority Pass, LoungeKey or Mastercard Airport Experiences apps will have an entirely contact-free experience, while those using a physical Priority Pass or payment card will need to insert it into the device, but not touch the device in any other way.

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