The more things change, the more they remain the same. How true. We, at Today’s Traveller, decided to map the events over the last 20 years and found that while events take on different shapes, and job profiles take on new designations, the status quo stays much the same Airline ticketing has simply changed hands from off-line to on-line and domestic airlines fight it out for passengers, whereas 20 years ago international airlines played the GSA field in a similar tussle for